Shipping policy

Cost

Shipping is free on every order within the United States. There is no minimum and no threshold.

Processing time

Orders are prepared and dispatched within 1–3 business days. You will receive a confirmation email with tracking information as soon as your order ships.

Delivery time (United States)

Please allow 7–14 business days for delivery after dispatch. Most orders arrive sooner, but we would rather under-promise than leave you guessing. Every order ships with tracking.

We do not currently offer an express or expedited option.

Where we ship

We currently ship to the United States only.

Address changes

Please double-check your shipping address at checkout — we can only correct an address before the order enters fulfilment. If you spot a mistake, email us immediately at support@loworn.com.

Delays

Delivery estimates are not guaranteed. Customs clearance, carrier backlogs, weather and public holidays can occasionally extend delivery times beyond the window above.

Lost packages

If your tracking shows no movement or your package appears lost in transit, contact us no later than 30 days after the estimated delivery date and we will make it right with a replacement or a refund. See our Refund Policy for details.

Customs and duties

Any import duties or taxes are covered by us. You will not be asked to pay anything on delivery.

Contact

Questions about an order or a delivery: support@loworn.com. We reply within one business day.