Refund policy

30-Day Money-Back Guarantee

We want you to be happy with your purchase. If Scalp Revive™ isn't right for you, email support@loworn.com within 30 days of delivery with your order number and a brief description of what didn't work.

How it works. We reply within one business day with a return number and our United States return address. Write the return number on the outside of the box, return the instrument in its original packaging, and we issue your full refund as soon as the parcel reaches us — usually the same day we receive it.

Return postage. For a change of mind, return postage is paid by the customer (typically $8–10 within the United States). If your instrument arrived damaged, faulty or incorrect, we cover everything and no return is required — see the section below.

Condition. Please return the instrument complete, with its USB-C cable and travel case. For hygiene reasons, returned units are never resold.

So that this guarantee remains generous for the customers who genuinely need it, it is limited to one claim per customer or household. We reserve the right to decline requests that are clearly abusive, including repeated claims across multiple orders or accounts.

1-Year Limited Warranty

Every Scalp Revive™ is covered for 12 months from the date of delivery against manufacturing defects, including the LED light ring, the massage motor, the internal battery and the USB-C charging port.

To make a warranty claim, email support@loworn.com with your order number and a short video showing the fault. Approved claims receive a free replacement unit, and the faulty unit does not need to be returned.

The warranty does not cover accidental damage, submersion in water (the comb head is splash-proof, not waterproof), damage caused by use with substances other than liquid hair serums and oils, or normal cosmetic wear of the silicone massage nodes.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us at support@loworn.com within 30 days of delivery. Please include your order number, a brief description of the issue, and a photo or short video of what you received. Once approved, we will send a free replacement or issue a full refund to your original payment method. Nothing needs to be shipped back and you pay no postage.

Lost or Undelivered Packages

If your tracking shows no movement or your package appears lost in transit, contact us no later than 30 days after the estimated delivery date. We will investigate with the carrier and make it right with a replacement or a refund.

Incorrect Shipping Address and Unclaimed Packages

Please double-check your shipping address at checkout. We are unable to offer refunds or replacements for shipments sent to an address entered incorrectly at checkout, or for packages returned to the carrier as unclaimed. If you notice an address error, email us immediately — we can only correct it before the order enters fulfilment.

Order Cancellations

If you need to cancel, contact us as soon as possible after placing your order. Once an order has been processed for fulfilment we can no longer cancel or modify it — but the 30-day money-back guarantee above still applies once it arrives.

Refunds

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank. If more than 10 business days have passed since your refund was approved, contact us at support@loworn.com.

Unauthorised Returns

Please do not send anything back without contacting us first. Parcels received without a return number cannot be matched to an order and cannot be refunded.