Shipping
Cost. Shipping is free on every order — no minimum, no threshold.
Processing time. Your order is prepared and dispatched within 1–3 business days. You'll receive a confirmation email with tracking as soon as it ships.
Delivery time. Please allow 7–14 business days for delivery within the United States after dispatch. Most orders arrive sooner, but we'd rather under-promise than leave you guessing.
Why not two days? Each instrument ships direct from where it's made, which adds about a week compared with a large retailer. If you need something tomorrow, we're honestly not the right choice. If you're building an evening ritual, two weeks won't change that.
Tracking. Every order ships with tracking. You'll get the link by email the moment your parcel leaves.
Where we ship. United States only, at this time.
Duties. Any import duties or taxes are covered by us. You won't be asked to pay anything on delivery.
Address changes. We can only correct an address before your order enters fulfilment. If you spot a mistake, email support@loworn.com immediately.
Delays. Delivery estimates aren't guaranteed — customs, carrier backlogs, weather and holidays can occasionally extend them.
30-Day Money-Back Guarantee
Try Scalp Revive™ for 30 days. If it isn't right for you, email support@loworn.com within 30 days of delivery with your order number and a line about what didn't work.
How it works. We reply within one business day with a return number and our US return address. Write the return number on the box, send the instrument back in its original packaging, and we refund you in full as soon as it arrives — usually the same day we receive it.
Who pays the postage. For a change of mind, return postage is paid by you — typically $8–10 within the United States. If your instrument arrived damaged, faulty or incorrect, that's on us: see below, and you won't need to send anything back at all.
Condition. Please return the instrument complete, with the cable and travel case. For hygiene reasons returned units are never resold — they're retired or used for testing.
So that the guarantee stays generous for the people who need it, it is limited to one claim per customer or household, and we reserve the right to decline claims that are clearly abusive.
Approved refunds are issued to your original payment method and typically appear within 5–10 business days.
1-Year Warranty
Every Scalp Revive™ is covered for 12 months from delivery against manufacturing defects — the light ring, the motor, the battery and the charging port.
If something stops working within that window, email support@loworn.com with your order number and a short video of the problem. Approved claims receive a free replacement unit, and you don't need to post the faulty one back.
The warranty doesn't cover accidental damage, water submersion (the comb head is splash-proof, not waterproof), or normal wear of the silicone nodes.
Damaged, Defective or Wrong Item
If your order arrives damaged or you receive the wrong item, email support@loworn.com within 30 days of delivery with your order number and a photo or short video of what you received. We'll send a free replacement or issue a full refund — your choice — and in these cases nothing needs to be shipped back and you pay no postage.
Lost Packages
If tracking stalls or your package appears lost in transit, contact us within 30 days of the estimated delivery date and we'll make it right — replacement or refund.
Contact
Everything above is handled by a real person at support@loworn.com. We answer within 1 business day.
For full legal terms, see our Refund Policy, Shipping Policy and Terms of Service.